Refund Policy
Refund policy
Software Licenses
We at Image-Line offer fully functional, downloadable Trial versions of our software products. You are welcome and encouraged to evaluate the software for as long as you need before making a purchase*. Trials include all primary features and do not require registration. Please use this opportunity to confirm that the software meets your needs and expectations.
Before purchasing a license - Especially for FL Studio, please review the available Editions and pricing tiers. These pricing tiers are a clear indication there are significant feature differences between FL Studio Editions. Make sure the features included in your chosen license match your requirements. Once your payment has cleared, you’ll be able to unlock and activate the software. Please note: Once activated, the license is permanently registered to the purchaser. Be sure your personal identification details are accurate. Activated licenses are non-refundable, as it is not possible to return a registered version of our software.
Legal basis - Downloading the registration file implies the loss of the right of withdrawal. See Article 16m of the directive on Consumer Rights 2011/83/EC.
*Evaluation does not include the use of any trial version in a commercial production environment.
FL Cloud
Image-Line offers the ability to try FL Cloud in Free Mode, and in some cases through a Free Period (often bundled with a purchase).
FL Cloud can be accessed directly from within FL Studio, including while FL Studio is running in Trial Mode. This gives you the opportunity to evaluate FL Cloud before making any purchase. Please use Free Mode, or any Free Period (if provided), to confirm that FL Cloud meets your needs before purchasing a license or allowing a Free Period to roll over into a subscription payment.
You may cancel your FL Cloud subscription at any time: To avoid future charges; Monthly Subscriptions - cancel before the end of each subscription month period. Yearly Subscriptions - cancel before the end of each subscription year period. Cancelling does not end the service immediately or trigger a refund. It simply stops future payments. Your subscription will continue until the current period ends, after which no further charges apply. For information on FL Cloud refunds see the FL Cloud Refund Policy.