TROUBLESHOOTING

Troubleshooting FAQ

This section gives you the tools to answers common questions and problems that may occur while working in FL Studio. Please, read this carefully before posting about problems in the tech-support message board. regardless of the problem, we have found three main things resolve the majority of user issues -

1. Make sure your settings (F10) are correct. There is a setup wizard in this help-file to guide you through the basic steps if this area of the program is new.
2. Reset FL Studio settings, this can solve many, seemingly impossible to solve, problems and works by clearing erroneous or corrupt setup-data.
3. Perform a clean installation. If all else fails, this often does the trick. We also recommend to stay on top of updates, and always using the Latest official release of FL Studio, and are not using an unsupported Operating System (system requirements can be found in the FL Studio download page).

Troubleshooting resources

• Common issues - Here are solutions to some of the most common problems encountered in both Operating Systems:
  • FL Studio is not starting
  • Samples and plugins are missing from a project
  • Samples play at the wrong pitch, tempo or change length dramatically when dropped on the Playlist
  • Microphone or audio device is not being detected
    • Alternative resource for macOS
  • 3rd party plugin is not working - for Apple Silicon related issues see here.
  • Lag and glitches (graphics or audio related)
  • Plugin list (plugin database) is empty

Online knowledge base

If your answer is not above then we have extensive online web help:

1. This manual - can be searched on several levels, check the INDEX and SEARCH tabs to the left of the text window. Video tutorials here.
2. The Knowledge Base. This contains a searchable database of common problems with the forums, registration and FL Studio.
3. Search FL Studio community forums. It's possible that your problem has already been discussed. Try searching the forums.
4. Windows Technical Support & macOS Technical Support. Please be patient when contacting us. Staff are based in Europe and the USA.
5. Back-office Technical Support Team. Here you can create a create a traceable support-ticket. This link is primarily for registration and purchase problems.
6. Video Tutorials - We have lots of useful step-by step video tutorials, try searching our channel and also check the Playlist section.

Known bugs & limitations:

• AU, CLAP & VST plugins can crash on any DAW software. Just because a plugin works on one DAW doesn’t mean it’s FL Studio’s fault if it crashes here. Plugins might crash randomly after being loaded, asked to do something unexpected, or because they contain bugs that only manifest in FL Studio. Sometimes, it seems they crash because a field full of cows at your nearest dairy have aligned and are all facing Northwest.

  If plugins crash, start by check the Wrapper & FL Studio settings to improve stability. We will investigate failures if you report them to Tech Support (Windows or macOS).

  Please note that plugins are independent programs running their own code, and their behavior is largely out of our control. It’s all care and no responsibility here at Image-Line with respect to the plugins (AU, CLAP & VST) you run inside FL Studio. Always remember to report crashes to the plugin developers - They can't fix what they don't know about.