Contact Image-Line support.


All technical questions:


Image-Line technical support is available online only. We have different information options available below.
Our help files are more than just feature listings, they give you suggestions on how to work with the programs.
The knowledge base groups the most often asked questions.


If you have a technical question that isn't answered in the documents, our customers that registered their program online can contact a technician by posting on the techsupport forum. Our technicians are spread around the world, so there will be a staff member reading your post at most moments of the day. Most of our staff is working European office hours (from 10 AM to 7 PM - Central European Time), so expect your question to be answered the fastest at that time.  









FL Studio logo - orange fruit with 3 green leaves

FL Studio


help file

(same as F1 in program)


knowledge base
(FAQ)


video tutorials
Getting started
Performance mode
FL Studio Guru
all IL videos


technical
support forum*


pdf

english getting started


FL Studio Mobile logo - orange fruit with 3 green leaves and the mobile text logo.

FL Studio Mobile


help file

(same as in program)


knowledge base
(FAQ)


video tutorials
FL Studio Mobile



all IL videos


technical
support forum*



not available


FL Studio Groove


help file

(same as in program)


knowledge base
(FAQ)


video tutorials
FL Studio Groove



all IL videos


technical
support forum*



not available


Deckadance logo - spinning record with orange and blue movement marks

Deckadance


help file

(same as in program)


knowledge base
(FAQ)


video tutorials
Introductory series
Deckadance university

all IL videos


technical
support forum*


pdf
english getting started


Deckadance Mobile logo - vinyl record with orange and bleu movement stripes.

Deckadance Mobile


help file

(same as in program)


knowledge base
(FAQ)


video tutorials
not available


all IL videos


technical
support forum*



not available


EZGenerator logo - orange cube in which each side is a letter E woven into each other

EZGenerator


help file

(same as in program)


how to...
(FAQ)


video tutorials
EZGenerator



all IL videos


technical
support forum*



not available


* To have full reading access to our forums, you need to join our web site.
 To have full read and posting options, you need to have bought one of our products and register it online.






All video tutorial links by category:                                                      


Plugins:

Edison videos

Drumaxx videos

FPC videos

Fruity Convolver videos

Gross Beat videos

Groove Machine videos

Hardcore videos

Harmless videos

Harmor videos

Maximus videos

Morphine videos

Newtone videos

Ogun videos

Patcher videos

Poizone videos

Sakura videos

Sawer videos

Slicex videos

Synthmaker videos

Sytrus videos
Toxic Biohazard videos

Vocodex videos

ZGame Visualizer Editor videos


Deckadance:
Deckadance introductory series videos
Deckadance university - advanced series videos


FL Studio:
FL Studio Guru videos

Install FL Studio video
Win unlock FL Studio video
Mac unlock FL Studio video

FL Studio getting started videos
FL Studio setup videos

FL Studio browser videos
FL Studio performance mode videos

FL Stuido audio quality videos

FL Studio automation clips videos

FL Studio compression videos

FL Studio rewire videos
FL Studio audio recording videos
Keyboard controller videos
How to use ASIO4ALL
How to download content (video without audio)


Music production:
Home studio tips

FL Studio mathematics videos


FL Studio customer videos

FL Studio power user videos

Mobile devices:

FL Studio Mobile videos



Demo versions !


We're sorry but we can't support the demo version.


Please assume that it works: there are 30.000 demo downloads a day, so the slightest bug is reported minutes after it's discovered.


Use the online help, knowledge base (FAQ) or read the readme.doc.





Administrative and pre-order questions:




General enquiries about our products, ordering, personal 'my account' page questions.

Lost your registration? want to know why your order is not processed?
Basic questions about products, no detailed technical information can be given.











Existing customer

you own / registered our software



Questions for our administration about:
orders, registration, e-mail change,
invoice, re-installation,
product access, ...


Sign in to your 'my account' page.
Use a support ticket (private messaging)

In that way our administrative staff has

all your details available for review right away.

It allows us to answer you fast.


No technical questions can be answered.
Please use the forum.


support ticket has same day or next morning answering
(at weekends - monday morning EU time)



ONLY use this method if you can NOT access your 'my account' page anymore.

Registration recovery contact
(no support questions please)


e-mail form, low priority answering (next 4 days)







New customers
no software owned


Questions for our administration about:

features, licenses, payment options, orders,

demo installation, ...



We recommend you to join our web site first.
Than use a support ticket (private messaging)

Our administrative staff gives priority to support tickets. It allows us to answer you fast.


No technical questions can be answered.
Only basic feature information can be given.
Be sure to test our free demo programs.


support ticket has same day or next morning answering
(at weekends - monday morning EU time)



You don't want to / can not create a support ticket?
Use this general request form:

Pre-order contact
(no support questions please)


e-mail form, low priority answering (next 4 days)






  Specific questions for our administration:

Request a quote on purchasing educational licenses

   Your school or organization wants

   10 or more licenses


Report broken web site link (or web site related)

   Contact our web master

   (not for 'my account' access/registration problems)

Report abuse

   Help us protect your investment by informing us

   about unofficial distributed software.


Distributor request

   You want to distribute/resell our products

   in your country:

Looking for a collaboration with Image-Line

   You have a new plugin created, are a power user,

   want to promote our software locally, ...

Contact the management

  (no registration or support questions please)
   You already tried all other options listed above.