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Existing customer
you own / registered our software
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Questions for our administration about:
orders, registration, e-mail change,
invoice, re-installation,
product access, ...
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Sign in to your 'my account' page.
Use a support ticket (private messaging)
In that way our administrative staff has
all your details available for review right away.
It allows us to answer you fast.
No technical questions can be answered.
Please use the forum.
support ticket has same day or next morning answering
(at weekends - monday morning EU time)
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ONLY use this method if your can NOT access your 'my account' page anymore.
Registration recovery contact
(no support questions please)
e-mail form, low priority answering (next 4 days)
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New customers
no software owned
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Questions for our administration about:
features, licenses, payment options, orders,
demo installation, ...
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We recommend you to join our web site first.
Than use a support ticket (private messaging)
Our administrative staff gives priority to support tickets. It allows us to answer you fast.
No technical questions can be answered.
Only basic feature information can be given.
Be sure to test our free demo programs.
support ticket has same day or next morning answering
(at weekends - monday morning EU time)
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You don't want to / can not create a support ticket?
Use this general request form:
Pre-order contact
(no support questions please)
e-mail form, low priority answering (next 4 days)
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