If you couldn't find a solution above:
Login to your Account and use the Ticket tab on the left side of your Account page to get faster support.
Customers please use Technical Support. Posts are private and can only be seen by the technical support team.
SORRY NO TECHNICAL SUPPORT HERE
Use the FAQ and Knowledge Base links above.
Paying customers get support on our forum. Post your message directly on our Technical Support Forum.
You receive a personal answer from our staff. Image Line programmers/technicians have their name in red on the forum.
- Orders are ONLY charged when their status shows "completed". Completion is normally done in a few minutes, but can take up to 4 hours in extreme cases.
- Orders that are "pending" or "unpaid" will be cancelled automatic after a few days. No need to contact us.-
If you think you are double charged, check if there are multiple payment ID numbers. You could see a reservation and an actual charge, instead of a double payment.
Faster answers when you create a tickets message:create a support ticket
Please supply us your order ID number, Payment ID number and sign in email address in all messages
Please supply as much information of your original order as possible. Use the original data, not your current data, so we can find back your order in our archive
FL Studio educational / academic discount is ONLY available as Signature Bundle.
Please DON'T CONTACT US if you are a student.
This is for educational institutions to purchase FL Studio multi-seat licenses.
SORRY NO MOBILE SUPPORT HERE
To get product support, report bugs or participate in the product forums, you must first register FL Studio Mobile to your Image-Line Account.
Check our Mobile support knowledge base article which shows you the right way to the requested solution.
Please know you can always consult our Knowledge Base & Troubleshooters any time you want.
Thank you for your understanding and cooperation.