Welcome to FL Studio support, how can we help?

Reason for contact*
Please use the drop down list to select the subject of your contact.
Technical support is available Monday to Friday normal business hours.
- Customers - Login and open a macOS Technical Support or Windows Technical Support Ticket.
- All others - Please use the Knowledge Base link above. Tech support is only available for customers.
Important information
- Purchase delivery - When the status shows 'Charged' your product/s will be added to your account. Usually within minutes, but this can take up to 4 hours.
- 'Pending' & 'Unpaid' - No action needed! These orders are being held for human review. The team will process orders within a few hours and cancel any that are double orders.
- Double orders - If you only see one 'Order ID' there is only one charge. Each order gets a unique Order ID. Please Wait 24 hours to see if what you think may become a double order is reversed or cancelled.
Still need help with your order?

Please give as much of the following information as you have:
Before we can give you access to an account, we need to positively identify you as the original owner.

Please provide as much of the following information as you can:
FL Studio account or license questions

If you have lost access to your account please use the 'Lost access to my Account' option. Otherwise, for other questions about your account or license, fill in the details you have below:
Students, we do not sell Educational Discounts directly.

Please contact one of our distributors.

Educational institutions looking for Multi-Seat Licenses

Please see our Educational Licenses information, or contact us using the form below.
FL Studio Mobile technical & How to use questions:

Mobile support is provided on our customer form. Start here.
This form is for typos, broken links or errors on our web sites
- Customers - Please report errors on our customer forum here
- Login issues - See Lost access to my account / password.
NOTE: We do not provide bounties or rewards for reporting vulnerabilities or other flaws in our web systems. If you wish to report an issue, you do so voluntarily, not for profit.
Name*
Email*
Email address used on the account (if different from above)
Address
Country*
Number of licenses needed
Order date
YYYY slash MM slash DD
Order details

Please supply as much details from your order as possible:
- Order ID number
- Payment ID number
- FL Studio box serial number (format XXXXX-XXXXX-XXXXX-XXXXX)
URL where the issue is found.*
Your full name (First & Family)*
Your message to Image Line sales support*
Full street address (at the time of purchase or registration)
20-digit product redemption code
FL Studio forum name
First FL Studio Edition purchased (Fruity, Producer, Signature, All Plugins)
Photo of your ID (Drivers license, Passport, Student card, etc. Attach the photo)*
Accepted file types: jpg, png, gif, Max. file size: 8 MB.
Order ID
Last 4 digits of the card used for the most recent purchase
Date (or approximate date) of purchase*
Phone
This field is for validation purposes and should be left unchanged.

Welcome to FL Studio support, how can we help?

Couldn't find an answer above?

1. Customer Support

2. Technical Support

3. Contact Forms - When you don't have access to an Image Line Account

Technical support is available Monday to Friday normal business hours.

Important information

Still need help with your order?

Before we can give you access to an account, we need to positively identify you as the original owner.

FL Studio account or license questions

Students, we do not sell Educational Discounts directly.

Educational institutions looking for Multi-Seat Licenses

FL Studio Mobile technical & How to use questions:

This form is for typos, broken links or errors on our web sites