Welcome to FL Studio support, how can we help?

Support Request Contact

Reason of contact*
Please use the drop down list to select the subject of your contact.
SORRY NO TECHNICAL SUPPORT HERE
Use the FAQ and Knowledge Base links above.

Technical & How to use questions:

Paying customers get support on our forum. Post your message directly on our
Technical Support Forum.
You receive a personal answer from our staff.
Image Line programmers/technicians have their name in red on the forum.
Order processing

- Orders are ONLY charged when their status shows "completed". Completion is normally done in a few minutes, but can take up to 4 hours in extreme cases.
- Orders that are "pending" or "unpaid" will be cancelled automatic after a few days. No need to contact us.
- If you think you are double charged, check if there are multiple payment ID numbers. You could see a reservation and an actual charge, instead of a double payment.

Faster answers when you create a tickets message:
create a support ticket

Provide us information to find back your original registration

Please supply us your order ID number, Payment ID number and sign in email address in all messages
Before we can give you access to an account, we need to positively identify you as the original owner. Please provide as much of the following information as you can:
Ask us access to your FL Studio registration again / basic registration questions

Faster answers when you create a tickets message:
create a support ticket

Please supply as much information of your original order as possible. Use the original data, not your current data, so we can find back your order in our archive
FL Studio educational / academic discount is ONLY available as Signature Bundle.

Single user licenses / individual students

Plesae DO NOT CONTACT US as individual student.
As a student or teacher you can order an FL Studio program with educational discount from different resellers. NOT from Image Line directly.

Check this page for the addresses of shops near you: Distributors pages
You can also find FL Studio box version at educational prices in different online music shops. Go for example to www.academicsuperstore.com or www.amazon.com

Do you need 10 licenses or more?
Check the page Edu Licenses on our web site, or contact us using the form below.
SORRY NO MOBILE SUPPORT HERE

FL Studio Mobile technical & How to use questions:

To get product support, report bugs or participate in the product forums, you must first register FL Studio Mobile to your Image-Line Account.
Check our Mobile support knowledge base article which shows you the right way to the requested solution.
Please know you can always consult our Knowledge Base & Troubleshooters any time you want.
Thank you for your understanding and cooperation.
Please ONLY report errors, typos or broken links from our web sites.

If you are an existing customer, please directly post errors on our forum:
Help file, FL Studio Bible, Marketing & Website errors forum.

Please NO questions about your 'my account' program registration page or forum sign in problems If you contact us because you can not sign in, don't report it here, please check:
I lost my FL Studio / Web site / Forum sign in password. How can I get it back?

We do not provide bounties or rewards for reporting vulnerabilities or other flaws in our web systems. If you wish to report an issue, you do so voluntarily, not for profit.
Name*
Email*
Email address used on the account (if different from above)
Old Email
Address
Country*
Number of licenses needed
Order date
YYYY slash MM slash DD
Order details

Please supply as much details from your order as possible:
- Order ID number
- Payment ID number
- FL Studio box serial number (format XXXXX-XXXXX-XXXXX-XXXXX)
URL where the issue is found.*
Your full name (First & Family)*
Your message to Image Line sales support*
Full street address (at the time of purchase or registration)
20-digit product redemption code
FL Studio forum name
First FL Studio Edition purchased (Fruity, Producer, Signature, All Plugins)
Photo of your ID (Drivers license, Passport, Student card, etc. Attach the photo)*
Max. file size: 16 MB.
Order ID
Last 4 digits of the card used for the most recent purchase
Date (or approximate date) of purchase
Email
This field is for validation purposes and should be left unchanged.

Welcome to FL Studio support, how can we help?

Couldn't find what you were looking for?

1. Check our Frequently Asked Questions

2. Question about your Purchase or Account? Please use Ticketing ...

3. Problems with FL Studio or Plugins? Ask our technical support team ...

4. For all other inquiries use the request system below

Support Request Contact

Technical & How to use questions:

Order processing

Provide us information to find back your original registration

Before we can give you access to an account, we need to positively identify you as the original owner. Please provide as much of the following information as you can:

Ask us access to your FL Studio registration again / basic registration questions

Single user licenses / individual students

Do you need 10 licenses or more?

FL Studio Mobile technical & How to use questions: